Zabio
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Help Center
Everything you need to know to start operating with stablecoins and cash.
Zabio is a complete solution for businesses in LATAM to integrate stablecoins into their operations.
• Free legal and accounting assistance. • Access to financial networks for exchanging between digital and traditional currencies. • Immediate liquidity for digital currencies with a 100% settlement guarantee. • Access to digital currencies while maintaining full control over your funds. • Conversion of various digital currencies. • Customer verification and blockchain transaction tools for full legal compliance.
Zabio is designed for businesses with diverse financial needs that can be resolved through the use of stablecoins.
A stablecoin is a cryptocurrency designed to maintain a stable value, backed 1:1 by traditional currencies. Common stablecoins include USDC and USDT, which represent the US dollar.
The crypto market can be complex and risky due to volatility, lack of regulation, and uncertainty regarding counterparties. However, operating with Zabio offers you a significant advantage: we solve all your problems. In addition to technology and free legal and accounting assistance, we connect you with verified parties, ensuring that transactions are 100% secure and legal. All this with the advantage of our non-custodial technology where only you have control over your funds.
Zabio is a non-custodial platform, which means that it does not receive, store, or manage clients' funds. All operations are carried out directly by the users, who have full control over their funds at all times. Only you can access your money, ensuring complete autonomy and security in your transactions. We cannot hold or block your funds either.
• Create an account on Zabio. • Receive your client's digital currencies. • Generate a stablecoin conversion order. • Zabio will process and confirm your order within minutes. • Withdraw your balance to the bank account of your choice.
Operating through Zabio is completely free for our first clients—don’t miss this opportunity!
• **Conversion from crypto to pesos or vice versa:** • The operation on Zabio is fast and takes **less than 15 minutes** once the transaction is validated. Experienced clients can complete it in under 5 minutes. • **Receiving funds in a bank account:** • If the money is sent to **Nequi, Bancolombia, Grupo Aval, or Davivienda** during business hours (8 AM - 4 PM on business days), it is received in **less than an hour**. If sent to another national bank or outside business hours, it may take up to **one business day**.
Yes. The use and trading of virtual assets are legal in Colombia, as there is no regulation that expressly prohibits them. At Zabio, we always ensure to comply with the current regulations to operate legally.
No. Zabio is neither a banking entity nor a financial intermediary. Its role is to provide a technological platform and additional support that facilitates the connection between participants in the digital asset market, without intervening in the custody or management of funds.
Zabio operates within the Colombian regulatory framework and complies with all fiscal regulations as well as anti-money laundering (AML) and counter-terrorism financing (CTF) measures. It implements rigorous verification processes such as KYC (Know Your Customer), KYB (Know Your Business), KYT (Know Your Transaction), and AML, and reports any suspicious activity to the Financial Information and Analysis Unit (UIAF). To ensure transparency and security in every transaction, Zabio uses a compliance system that monitors over 10,000 restrictive lists worldwide and applies different verification levels according to the transaction amount.
Zabio only operates with verified and regulated counterparties. In addition, all your transactions are 100% guaranteed by the platform.
To start operating with Zabio, simply create an account on our platform, complete the verification process, and begin enjoying the benefits of operating with stablecoins in your business.
No. All clients must go through an identity verification process (KYC) and wallet validation to comply with anti-money laundering (AML) regulations. However, client information is not shared with third parties and is only verified once.
There are three customer levels based on the volume of operations: • **Up to $1,000 USD** → Basic Level • **Up to $10,000 USD** → Intermediate Level • **More than $10,000 USD** → Advanced Level • The amount is determined based on the accumulated transaction volume of the client.
If a client does not pass the validation process, they will appear in the client directory as not eligible. In such cases, we will not be able to process their transaction, similar to a currency exchange where the client appears on a restricted list.
The buying and selling rates for USDT and stablecoins can vary throughout the day. At Zabio, we constantly update these rates, and they are fixed at the moment the transaction is confirmed. If you want to know the real-time rate, please contact our team, and we will update you before finalizing the negotiation.
Yes. You can withdraw your balance to another bank account or crypto wallet by following these steps: 1. Go to the "Withdraw Funds" option. 2. Choose whether you want to withdraw to a bank account or a crypto wallet. 3. Enter the destination account details and confirm the transaction.
You can deposit pesos through bank transfers to Zabio's designated accounts. Details are provided in the deposit section of the platform.
Yes, you can convert pesos to USDT through our tokenization service at competitive rates.
To process a transaction, Zabio must validate the client's wallet address to ensure it is not linked to any prohibited activities. **Validation options:** • The client sends their TRX wallet address, and we run it through our risk scanner. • If the wallet is approved, the client can send the funds, and we process the transaction. This step is mandatory to comply with anti-money laundering regulations.
Currently, **Zabio only operates in Colombia**. Our platform is designed to comply with Colombian regulations regarding virtual assets and stablecoins, ensuring total security and legal compliance in every transaction. However, we are working to expand our services to other countries.
The mandate agreements govern the relationship between the parties involved in operations executed through the Zabio Platform. You can review the full agreements below:
Need personalized support?
Our support team is available to help you. You can get in touch with us through:
